親愛的客人，非常感謝您抽出時間分享此次入住的體驗與感受！很開心酒店新裝修帶來的新鮮氛圍、貼心周到的服務、豐富多樣的自助餐選擇，以及便利的地理位置，能讓您感到滿意 —— 這些都是我們持續打磨的核心方向，您的認可也給了我們很大的鼓勵。同時，對于此次體驗中讓您不夠舒心的部分，我們深感抱歉。健身房與游泳池目前仍在分階段升級優化中，我們會加快進度，力爭盡快為賓客呈現更完善的設施體驗；關于您提到的淡淡煙味，我們已第一時間反饋給客房與工程團隊，后續會進一步加強客房通風與清潔檢查，全力為大家營造更清新舒適的居住環境。我們非常希望未來能有機會再次為您服務，也會帶著您的反饋不斷改進細節，期待能為您帶來更優質的入住體驗，盼您再次光臨～君瀾小管家 NARA～
Dear Guest,Thank you from the bottom of our hearts for sharing such a wonderful review—your words have brought so much joy to our entire team! It means the world to hear that you loved your stay, from the "great service" to the clean, spacious room, and especially that our breakfast spread made your mornings bright. Let us wrap your kind words in a little more warmth, just like the care we hope you felt during your stay.Your Junlan Team at Zhejiang World Trade Hotel
親愛的客人，您好！我是君瀾小管家 NARA~感謝您選擇煥新后的浙江世貿君瀾大飯店！得知您對翻新后的環境與員工服務給予肯定，我們倍感榮幸！，期待您再次蒞臨，深度感受「經典煥新」的旅居魅力！您的君瀾小管家 NARA
Dear guest,Thank you for taking the time to share your detailed feedback regarding your stay at our hotel. We sincerely appreciate your kind words about our reception team; it's a great honor to be compared to the best hotels in central Hangzhou, and we're delighted that our team's service met your expectations.We're also glad to hear that you enjoyed the location, close to the scenic West Lake, as well as the recently renovated rooms with their beautiful mountain views. Your observations about the older areas of our hotel, particularly the gym and swimming pool, are incredibly valuable to us. We fully acknowledge that these facilities have not kept pace with the standards set by our newly renovated sections, and we sincerely apologize for any disappointment this may have caused.The issues you've highlighted, including the outdated equipment in the gym, the condition of the swimming pool, and the cleanliness of the dressing rooms and shower areas, have been noted. We have already in
尊敬的客人，非常感謝您選擇我們酒店并抽出時間分享您的入住體驗。很高興得知總體來說您在我們酒店的入住體驗還算不錯。對于衛生間的化粧小包一事，我們致以誠摯的歉意。似乎存在失誤，因為如果無法提供該物品，我們本應提前告知。我們明白，這樣的小細節可能會對您的入住體驗產生影響，并且我們非常重視這個問題。我們會立即審查我們的工作流程，以確保所有的配套用品都能清晰地告知客人，并且如果有某樣物品無法提供，會給予適當的通知。您的反饋對我們來說極其寶貴，因為它幫助我們發現了需要改進的地方。我們希望這次事件沒有過度影響您對我們酒店的印象，并且期待有機會再次歡迎您的光臨，為您提供更令人滿意的體驗。如果我們還能為您做些其他事情，請隨時告知我們。致以最誠摯的問候！
Thank you so much for your wonderful review, glad you were happy with your overall experience at the hotel! For the inconvenience you mentioned, it is true that there may be negligence in the service process, and we are deeply sorry for this. Our employees should be more careful in providing services to avoid causing you trouble. To this end, we will retrain all employees to ensure that each guest's personal belongings and privacy are fully respected. We pay attention to and accept your feedback, and promise to continuously improve the service quality to ensure the provision of better and more considerate services. Thank you again for your correction and look forward to the opportunity to provide you with a more excellent experience!
Dear guest, thank you for your valuable feedback! Glad that your stay was overall satisfactory and that room comfort and cleanliness were acknowledged. We deeply apologize. Regarding the problem of smoking in the building, this is really a point that we need to pay attention to and solve. Please accept our sincere apologies. We have taken immediate action to add smoke-free signs in public places and strengthen patrols by cleaning staff to ensure timely cleaning of cigarette butts and reduce the impact on other guests. Your voice is very important to us, and we promise to work hard to improve management practices and foster a healthier, more comfortable and smoke-free accommodation. Thank you again for your understanding and support. I look forward to your visit again. I hope the next experience will make you feel more satisfied.
謝謝您的滿分點評， 您的支持與鼓勵， 是我們前進的最大動力。世貿君瀾大飯店以不斷的為客人營造溫馨舒適的居住環境而努力， 以最高的性價比滿足不同賓客的要求。我們在杭州，期待您的再次光臨！
Dear customer, hello! Thank you very much for your trust and support to our hotel, looking forward to your next visit!
尊敬的顧客您好！非常感謝您對我酒店信任與支持，期待您的下次光臨！
