亲爱的客人，非常感谢您抽出时间分享此次入住的体验与感受！很开心酒店新装修带来的新鲜氛围、贴心周到的服务、丰富多样的自助餐选择，以及便利的地理位置，能让您感到满意 —— 这些都是我们持续打磨的核心方向，您的认可也给了我们很大的鼓励。同时，对于此次体验中让您不够舒心的部分，我们深感抱歉。健身房与游泳池目前仍在分阶段升级优化中，我们会加快进度，力争尽快为宾客呈现更完善的设施体验；关于您提到的淡淡烟味，我们已第一时间反馈给客房与工程团队，后续会进一步加强客房通风与清洁检查，全力为大家营造更清新舒适的居住环境。我们非常希望未来能有机会再次为您服务，也会带着您的反馈不断改进细节，期待能为您带来更优质的入住体验，盼您再次光临～君澜小管家 NARA～
Dear Guest,Thank you from the bottom of our hearts for sharing such a wonderful review—your words have brought so much joy to our entire team! It means the world to hear that you loved your stay, from the "great service" to the clean, spacious room, and especially that our breakfast spread made your mornings bright. Let us wrap your kind words in a little more warmth, just like the care we hope you felt during your stay.Your Junlan Team at Zhejiang World Trade Hotel
亲爱的客人，您好！我是君澜小管家 NARA~感谢您选择焕新后的浙江世贸君澜大饭店！得知您对翻新后的环境与员工服务给予肯定，我们倍感荣幸！，期待您再次莅临，深度感受「经典焕新」的旅居魅力！您的君澜小管家 NARA
Dear guest,Thank you for taking the time to share your detailed feedback regarding your stay at our hotel. We sincerely appreciate your kind words about our reception team; it's a great honor to be compared to the best hotels in central Hangzhou, and we're delighted that our team's service met your expectations.We're also glad to hear that you enjoyed the location, close to the scenic West Lake, as well as the recently renovated rooms with their beautiful mountain views. Your observations about the older areas of our hotel, particularly the gym and swimming pool, are incredibly valuable to us. We fully acknowledge that these facilities have not kept pace with the standards set by our newly renovated sections, and we sincerely apologize for any disappointment this may have caused.The issues you've highlighted, including the outdated equipment in the gym, the condition of the swimming pool, and the cleanliness of the dressing rooms and shower areas, have been noted. We have already in
尊敬的客人，非常感谢您选择我们酒店并抽出时间分享您的入住体验。很高兴得知总体来说您在我们酒店的入住体验还算不错。对于卫生间的化粧小包一事，我们致以诚挚的歉意。似乎存在失误，因为如果无法提供该物品，我们本应提前告知。我们明白，这样的小细节可能会对您的入住体验产生影响，并且我们非常重视这个问题。我们会立即审查我们的工作流程，以确保所有的配套用品都能清晰地告知客人，并且如果有某样物品无法提供，会给予适当的通知。您的反馈对我们来说极其宝贵，因为它帮助我们发现了需要改进的地方。我们希望这次事件没有过度影响您对我们酒店的印象，并且期待有机会再次欢迎您的光临，为您提供更令人满意的体验。如果我们还能为您做些其他事情，请随时告知我们。致以最诚挚的问候！
Thank you so much for your wonderful review, glad you were happy with your overall experience at the hotel! For the inconvenience you mentioned, it is true that there may be negligence in the service process, and we are deeply sorry for this. Our employees should be more careful in providing services to avoid causing you trouble. To this end, we will retrain all employees to ensure that each guest's personal belongings and privacy are fully respected. We pay attention to and accept your feedback, and promise to continuously improve the service quality to ensure the provision of better and more considerate services. Thank you again for your correction and look forward to the opportunity to provide you with a more excellent experience!
Dear guest, thank you for your valuable feedback! Glad that your stay was overall satisfactory and that room comfort and cleanliness were acknowledged. We deeply apologize. Regarding the problem of smoking in the building, this is really a point that we need to pay attention to and solve. Please accept our sincere apologies. We have taken immediate action to add smoke-free signs in public places and strengthen patrols by cleaning staff to ensure timely cleaning of cigarette butts and reduce the impact on other guests. Your voice is very important to us, and we promise to work hard to improve management practices and foster a healthier, more comfortable and smoke-free accommodation. Thank you again for your understanding and support. I look forward to your visit again. I hope the next experience will make you feel more satisfied.
谢谢您的满分点评， 您的支持与鼓励， 是我们前进的最大动力。世贸君澜大饭店以不断的为客人营造温馨舒适的居住环境而努力， 以最高的性价比满足不同宾客的要求。我们在杭州，期待您的再次光临！
Dear customer, hello! Thank you very much for your trust and support to our hotel, looking forward to your next visit!
尊敬的顾客您好！非常感谢您对我酒店信任与支持，期待您的下次光临！
